MAZE STADIUM · SUPPORT
Support
Need a hand?
Start with the information below.
FAQ
Frequently asked questions
I am new. Where should I start?
How to play walks you through choosing a match, building a maze, movement and camera controls, and the result, with screenshots.
Where can I download the app?
We are preparing for release on the App Store. Once it is available, we will post details on the the game page.
Can I play before release?
Yes. Early access is open on TestFlight (free). Install the TestFlight app from the App Store, open the early access page, and choose Accept to install Maze Stadium.
Records and content in early access may change in the release version. Please send feedback and bug reports through the contact options on this page.
Do I need to link an account to play?
Linking is optional. Use your Player ID for ranked play, friend matches, friends, and parties. Keep your Transfer ID somewhere safe so you can recover your record.
Linking Game Center is also optional. A linked record can be restored through Game Center on another device or after reinstalling.
Where can I find my Transfer ID?
In Profile → Account, choose “Show Transfer ID” and keep it safely. This ID grants access to your record. Unlike your public Player ID or Friend ID, it must not be shared with anyone, including support.
After switching devices, I can no longer play on the old device.
Transferring a record with a Transfer ID or Game Center stops the previous device from controlling it. Complete the transfer on the device you want to use.
The transferred record is not merged with another record already on the new device. Save the Transfer ID for any record you want to keep before switching.
I am having trouble connecting online.
Check your connection, try switching between Wi-Fi and mobile data, and reconnect. Leaving before and after a match starts is handled differently. Leaving after it starts, or a long disconnection, may count as a forfeit.
If the problem continues, note when it happened and what was displayed. Do not share passwords or authentication codes with anyone.
What do I need to use friends and parties?
Use your Player ID. Linking an external account or registering an email address is not required.
Find friends with a 12-character Friend ID. A party of up to three can join as Seekers in 1v3. Everyone must be ready to search, and season-rank limits apply within the party.
My replays are only on my old device.
Saved replay files and settings stay on the device and are not copied during a record transfer. Deleting the app removes them, so check what you want to keep first.
When do lives recover?
Regular lives recover by one every 60 minutes, up to five. One is used when a ranked match starts. Waiting, cancelling before the start, and friend matches do not use lives. When regular lives are below five, you can choose to watch an ad to add one.
How are purchased items and the monthly pass handled?
Purchased items belong to your Player ID’s record. The monthly pass renews automatically each month and gives unlimited ranked-match lives while active. Deleting your account or app does not cancel it. Cancel it through App Store subscription management.
ACCOUNT
Delete your account
You can delete your account from inside the app.
- 1
Open your profile
Open Profile for the record you want to delete and choose Account.
- 2
Choose “Review account deletion”
Review the records that will be lost and the information that stays on the device. Cancel an active monthly pass first.
- 3
Complete the deletion confirmations
Follow the two confirmation steps. Your account state may require identity verification.
Deleting your account stops game access and removes your Transfer ID, Game Center link, inventory, lives, friends, and invitations. Past match records and results are retained with a replacement display name, and necessary information such as transaction records may remain. The monthly pass is not cancelled automatically.
Deleting the app from your device alone does not delete your server account. Local replays and settings are not all erased at the same time as account deletion. For more information, see the deletion section of the privacy policy for details.
TROUBLESHOOTING
Before reporting an issue
The following details help us understand what happened.
- When it happened, and what was on screen or being done
- Device model, iOS version, and app version
- Any error message displayed
- Steps to reproduce the issue and how often it happens
- If useful, screenshots with no personal information visible
Do not send your Transfer ID, password, verification codes, or other secrets.
CONTACT
Contact
Send questions and issue reports to this email address.
Include Maze Stadium in the subject line. For issues, describe what happened using the guidance above.